lv666's Privacy Policy

1 Definitions and Applicability

In this Policy, "personal information" means any information that can directly or indirectly identify a specific individual. This includes name, mobile number, email address, date of birth, payment-related information, and technical data automatically collected from your device or browser.

This Policy applies to all users of lv666 — both registered members and guests. It takes effect whenever any part of the Site is used or an account is created. Our Terms and Conditions complement this Policy, and both documents should be read together.

2 Types and Sources of Data Collected

2.1 Information Collected During Registration and Account Creation

When opening an account at lv666, we collect the following information:

• Full name and date of birth (for age verification — users under 21 cannot register)
• Valid mobile number and email address
• Preferred currency and language selection
• Password (stored in encrypted form — never viewable in plain text)

2.2 Information Collected for Identity Verification

For security and fraud prevention purposes, lv666 may request a copy of a national ID card or passport and relevant documents for address verification during account verification. This information is used solely for identity verification.

2.3 Transaction-Related Information

Transaction details are collected when making deposits or withdrawals. This includes the type of payment method (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amount, and transaction time. Full payment card or account numbers are not stored on our servers.

2.4 Technical Information Collected Automatically

Some technical information is collected automatically when you visit the Site, such as:

• IP address and device type
• Browser type and version
• Pages visited, links clicked, and session duration
• Cookie and local storage data (see Section 6 for more information)

3 Purposes of Data Use

lv666 uses collected information only for the following purposes:

3.1 Account Management and Security

Information is used to verify registration, confirm login authenticity, and protect accounts. Automated monitoring is in place to detect suspicious activity and maintain account security.

3.2 Processing Financial Transactions

The necessary information is used to verify and successfully complete deposit and withdrawal requests. The minimum deposit is ৳300 and the minimum withdrawal is ৳1,000 — no transactions below these limits are accepted.

3.3 Providing Customer Support

Account information is used to help our 24/7 live chat and email support teams resolve issues properly. Support conversation history is retained for a limited period for quality control and training purposes.

3.4 Service Improvement

User behaviour is analysed to improve the Site's performance, navigation, and overall experience. This analysis is generally carried out in aggregated and anonymised form so that no individual can be separately identified.

3.5 Communication and Notifications

Mobile numbers and email addresses are used to send important account-related notifications, transaction confirmations, and security alerts. Consent is obtained before sending promotional messages, and you can unsubscribe at any time.

4 Data Sharing and Third Parties

lv666 never sells your personal information or shares it with third parties for marketing purposes. Information may be shared in the following limited circumstances:

4.1 Service Providers

Necessary information is shared with selected service providers for payment processing, fraud detection, and managing technical infrastructure. These parties operate under strict confidentiality agreements and may not use the information beyond the stated purpose.

4.2 Legal Obligations

Relevant information may be disclosed to comply with a court order or legal direction from a competent authority. In such cases we will endeavour to notify the user where possible, though legal restrictions may prevent this.

4.3 Business Transfers

User information may be transferred in the event of a business merger or acquisition. In such cases the new party will be committed to maintaining the same standard of privacy protection, and users will be informed in advance.

5 Data Security Measures

lv666 takes multiple technical and administrative measures to keep your information secure:

• SSL (Secure Socket Layer) encryption — all data is transmitted through encrypted channels
• Passwords and sensitive information are stored in hashed and salted form
• Two-factor verification (OTP) system
• Regular security audits and vulnerability testing
• Data access is restricted to authorised staff only
• Automated alerts for suspicious logins or unusual activity

However, it is acknowledged that transmitting information over the internet is not entirely risk-free. We make every effort to provide the highest level of protection, but complete security cannot be guaranteed.

6 Cookies and Tracking Technologies

lv666 uses cookies and similar technologies on the Site. Cookies are small files stored on your device that help improve the Site's functionality.

6.1 Essential Cookies

These cookies are essential for keeping login sessions active, storing security tokens, and ensuring the Site's core functionality. Disabling them will prevent the Site from working properly.

6.2 Analytical Cookies

These cookies are used to analyse visitor behaviour and evaluate Site performance. The data collected is anonymised and aggregated.

6.3 Cookie Control

You can manage or delete cookies at any time from your browser settings. However, disabling essential cookies will prevent access to some features of the Site.

7 Data Retention Period

lv666 retains information for the minimum period necessary to fulfil the relevant purpose. As a general rule:

• Information for active accounts is retained while the account remains active
• Transaction records are kept for the period required under financial regulations
• After account closure, information necessary for security and dispute resolution is retained for a reasonable period
• Technical logs are generally deleted within 90 days

After the specified period, information is securely deleted or anonymised so that no individual can be identified from it.

8 User Rights

As a user of lv666, you have the following rights regarding your own information:

8.1 Right to Access

You may request a copy of the information we hold about you at any time. The information will be provided within a reasonable time of receiving the request.

8.2 Right to Rectification

If any of your information is incorrect or has changed, you can request a correction. Many details can also be updated directly from your account settings.

8.3 Right to Erasure

After closing your account, you may request that certain information be deleted. However, some information may need to be retained for a specified period due to legal obligations or financial regulations.

8.4 Right to Withdraw Consent

Consent given for promotional messages or optional analytics may be withdrawn at any time. This will not affect the lawfulness of processing carried out on the basis of consent previously given.

To exercise these rights, please contact our support team. See the FAQ page for details on how to get in touch.

9 Protection of Minors' Data

lv666 strictly prohibits registration by anyone under the age of 21. We do not knowingly collect or process information from minors. Age verification measures are in place during the registration process.

If an account belonging to a minor is identified, it will be closed immediately and the associated information will be deleted. Our Responsible Gaming guidelines contain further details on the protection of minors.

10 International Data Transfers

Some of lv666's service providers may be located outside Bangladesh. In such cases, information may be transferred internationally. We ensure that all international transfers take place under appropriate agreements and safeguards, and that the standard of data protection is equivalent to that set out in this Policy.

11 Policy Changes and Updates

lv666 reserves the right to revise this Privacy Policy as needed. For significant changes, users will be notified via their registered email or mobile. Continued use of the Site after any changes will be considered acceptance of the updated Policy.

The "Last Updated" date at the top of this page will always show the date of the most recent change. We recommend reviewing this Policy regularly.

12 Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

• Live Chat: 24/7 direct support (in Bengali and English)
• Email: [email protected]

Our support team will handle your request appropriately. For general questions, our FAQ page may also be helpful.